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The customer request: tickets, received and sent, the reply, the portal, and the numbers. The exam draws 12 questions out of 16. Pass mark: 75%. You can retry after 2 hours. You need the Fundamentals certificate first. The certificate is personal and lasts 12 months.

First get the certificate: Fundamentals of Mokapen.

Useful first: Productivity.

Lessons 5 · 80 min

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What is inside

  1. The ticket · 16 min
  2. Received and sent · 16 min
  3. The reply · 16 min
  4. The portal · 16 min
  5. The numbers · 16 min

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